Refund & Return Policy

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All sales are final. Due to the nature of our products and the small-batch nature of Flat Six Candle Co., we do not accept returns, exchanges, or refunds for unwanted items, change of mind, incorrect selections, or failure to use a product.

We take great care in preparing and packaging every order before it leaves our studio. However, if your order arrives damaged, defective, incorrect, or with another delivery-related issue, please contact us at devrist@flatsixcandleco.com within 7 days of delivery so we can review the issue and determine the appropriate resolution.

When contacting us, please include your order number and clear photographs of the item and packaging. This allows us to assess what happened and work toward a resolution as quickly as possible.

If an item is confirmed to have been damaged during transit or there is an error on our part, we may offer a replacement, store credit, or refund at our discretion.

Flat Six Candle Co. is a small-batch business, and each order is prepared with care. We appreciate your understanding of our policy and the support you give to our small business.

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Questions or concerns?
Please contact us at devrist@flatsixcandleco.com before disposing of or returning any damaged item.